Prices are shown in USD. Taxes, local currency display, and the final checkout total may vary by location and purchase channel.
1. Plans and included use
Free is $0 and includes unlimited supported local use. Plus is $9.99 per month with 20 Cloud hours. Pro is $19.99 per month with 60 Cloud hours. Plus and Pro use the same Cloud capabilities and quality.
Cloud time follows active meeting wall-clock time and is not doubled when system audio and microphone run together. Unused time does not carry forward. There is no automatic overage charge or automatic upgrade. At the limit, Cloud features stop and supported local features remain available.
2. Automatic renewal and billing
A paid subscription automatically renews each month until canceled. Stripe or Apple charges the payment method associated with your purchase channel at the start of each billing period. Taxes may apply.
The checkout screen shows the selected plan, price, billing interval, and current total before you authorize payment. Failed or reversed payment may interrupt paid access.
3. How cancellation works
For a DMG purchase, open the Stripe Customer Portal from Otoha Meet account settings or meet.otoha.co. Cancel before the next renewal date to avoid the next charge. Paid access normally continues through the end of the current billing period.
For an App Store purchase, cancel through your Apple subscription settings. Deleting Otoha Meet, signing out, removing a device, or requesting account deletion does not by itself cancel a subscription.
4. Upgrades and downgrades
A Plus-to-Pro upgrade may take effect immediately with a prorated charge shown by Stripe. A Pro-to-Plus downgrade is scheduled for the end of the current period. The purchase channel's confirmation is authoritative.
If we change price or renewal terms, we will provide notice and obtain consent where required before the change applies to a future period.
5. Refunds and mandatory rights
Except where law requires otherwise, subscription charges are non-refundable and we do not provide prorated refunds for unused time after cancellation. Contact support promptly for duplicate charges, billing errors, unauthorized transactions, or a service failure that may qualify for a refund.
App Store refunds are requested from Apple and decided under Apple's rules. Nothing in this policy limits cancellation, cooling-off, refund, or consumer guarantee rights that apply mandatorily in your country. Digital-service rights can depend on when performance began and what you expressly accepted at checkout.
6. Billing support
For DMG billing questions, contact support@otoha.co with the account email relay or transaction reference, but never send a full card number. For App Store billing, use Apple's purchase history and support channels.
Change log
July 20, 2026 · Initial version covering monthly renewal, cancellation, plan changes, Cloud allowances, and refunds.